Frequently Asked Questions
Welcome to the Glow Pure FAQ page. Here you’ll find answers to the most common questions about ordering, shipping, and our policies. If you can’t find what you’re looking for, feel free to reach out to us anytime.
Question 1: How long does delivery take?
Answer: Our typical delivery timeline is as follows:
Handling time: 1–2 business days
Transit time: 6–8 business days
Total estimated delivery time: 7–10 business days
For more details, please see our Shipping Policy.
Question 2: Do you offer free shipping?
Answer: Yes, we provide free shipping on all eligible orders within the United Kingdom. For full conditions and exclusions, please review our Shipping Policy.
Question 3: Where is your store based?
Answer: Glow Pure is located in the United Kingdom. We offer a carefully selected range of products and ship within the United Kingdom.
Question 4: What should I do if my item arrives damaged or defective?
Answer: If you receive a faulty or damaged product, we’ll happily replace it at no extra cost. Please contact us and return the product within 30 days. Full instructions are available in our Return Policy.
Question 5: Can I cancel my order after I’ve placed it?
Answer: Yes. You can request a cancellation within 24 hours of placing your order by contacting our support team. After this period, your order may already be in processing or transit.
Question 6: What is your return policy?
Answer: We offer a straightforward, hassle-free return process. All conditions, time frames, and instructions are outlined in our Return Policy.
Question 7: When will I receive my refund?
Answer: Once your return is delivered back to us and inspected, we’ll process your refund. Refunds usually appear on your original payment method within 7 business days. For more information, please see our Return Policy.
Question 8: Do your products come with a warranty or guarantee?
Answer: Yes, we offer a 30-day warranty on all purchases. Details on what’s covered can be found in our Return Policy.
Question 9: How do I contact customer support?
Answer: You can reach our support team by using the form on our Contact Us or by emailing us directly at support@glowpureshop.com.
Question 10: Do you ship to countries outside your main region?
Answer: At this time, we only ship orders within the United Kingdom and do not offer international shipping beyond these areas.
Question 11: Do you have a physical store I can visit?
Answer: We operate exclusively online. This helps us keep our costs lower and pass on better prices and a wider selection to you.
Question 12: Can I place a bulk or wholesale order?
Answer: Yes, we can accommodate bulk orders for businesses or organizations. Please contact our customer support team with your requirements, and we’ll be happy to assist.
Question 13: How do product exchanges work?
Answer: If you’d like to exchange an item, please follow the steps outlined in our Return Policy. You’ll find full instructions there on eligibility and how to start an exchange.
Question 14: How can I track my order?
Answer: After your order has been shipped, you can track its progress via our Track your Order using your order number and email address.
Contact Information
" GLOW PURE.” is a registered trademark in the United Kingdom and owned by
LUNBURY LTD.
Email: support@glowpureshop.com
Phone: +447521039766
Address: 128, City Road, London, EC1V 2NX, United Kingdom
Business Hours:
Hours: Monday–Friday, 9:00 AM – 5:00 PM
Enjoy free shipping on all orders.
Excellent quality for a fair price.
Appreciated by many satisfied customers.
Our customer service is available 5 days a week to assist you.